As the Star Citizen community continues to grow and evolve, so do the challenges and needs of Community Support. In an effort to implement operational improvements and internal oversight, we’ve decided to move from volunteer-based moderation to a fully in-house Community Support Team.
First off, we’re so grateful for everything the volunteers have done for the Star Citizen Community. It’s our personal belief that, while playing Star Citizen is a huge part of the fun, so much of the Star Citizen experience is the product of the connections we make with those we meet along the way. The volunteers have gone above and beyond in fostering this spirit and have truly helped make this community something special.
Looking ahead, we’re excited to begin growing our internal Moderation and Community Support Teams to provide the best service possible to our ever-growing number of backers. Having a fully-internal moderation team will enable us to provide more formal on-site training, hold regular meetings, and schedule rotating/scheduled shifts which will benefit moderation and consequently the Star Citizen community as a whole.
You may have noticed already, but we’ve added employment openings for moderator positions in our Frankfurt office, and expect to offer more opportunities in the near future in a variety of locations and languages. We welcome you all to check out these official postings as they become available, should you be interested in applying to work at Cloud Imperium Games in an official capacity.
As we continue to expand the support structure on Spectrum, we’re monitoring closely to gather data and feedback on which languages we should focus our efforts on next. Ultimately, our goal is to provide a welcoming environment for the community to discuss the game and enjoy the Star Citizen experience together.
It’s easy to forget that our volunteers are backers like the rest of us and are deserving of the same respect as well as our appreciation. I encourage you all to join me in thanking them for the time they’ve put in to helping the community, and we look forward to what’s on the horizon for Spectrum, Star Citizen, and Squadron 42.
See you in the ‘Verse,
The Star Citizen Community Team