How come all this time, you aren’t doing anything about the error 30000 server disconnects. When that happens, ships disappear permanently, and they have to reclaim them. Why aren’t you doing anything about it? I like to know whats going on. What is causing all those error 30000 server disconnects?
Error 30000 happens when something goes wrong with a game clients connection to a game server. Usually this is a server crash but it can also be caused by internet outages, problems with the local network, etc.
Over the course of the games development, we’ve fixed a rather huge amount of these bugs. Most of the server crash bugs to date have been written by me since I’m a DevOps engineer and have access to all the information and admin permissions needed to write the bugs (I’ve also written more bugs than anyone else in the company). In addition to that, I spend time for almost every PTU and Live release to calculate how badly server and client crashes are affecting players so that our producers can properly prioritize how much development time is to be spent fixing these stability issues vs other issues that might not be affecting players as much. The analytics that I use to gather information specifically for server crashes were implemented by Tom Sawyer ( Principal Server Engineer ) whom also helps me out by making improvements and bug fixes to these analytics. Our Player Relations team does their best to make sure that when these issues get fixed, that they call them out in our PTU and Live patch notes so any time they mention that a server crash was fixed, that often times reflects work done by multiple departments in the company. Since we’re in alpha, we have a specific level of stability that we aim for and once we’ve reached that, we focus on having programmers address egregious gameplay issues.
As for what’s causing them, that will change from one release to the next. Most commonly when we’re making changes to core game systems or making new features, it will cause new server crashes that then have to be investigated and fixed.
I’m still having error 300000 disconnects with the server!! Why is it still happening??!!! I’m very frustrated with this disconnection issue. I even bought a top of the line CPU
The 30000 error tends to be server wide, and has nothing to do with your local PC. It is a high priority to the development team that these errors be minimized, but they are nearly inevitable at this stage in backend development.
What do I need to do to fix the 30000 error disconnect issue? Need help
what you need to do to fix the 30000 disconnect issue is wait.
SC is a massive project, its still in its alpha phase.
due to the way the universe works (being a MMO) everything needs to sync up with eachother and the database,
this is not an easy task, and anything can cause this issue, it could be as simple as your internet connection getting disrupted for a second, the server getting a overflow of information, or one of your hops between your internet connection and the server timing out.
its a problem that every online multiplayer game has, granted SC has more issues with this than most other games, but since its in Alpha and they are actively working on this you just need to give it time if you don’t expiriance this problem in other online multiplayer games,
if you do you might want to check your internet connection and see if your up / download speeds are decent as well as your ping to diffrent servers in your region, just run a couple speed tests to diffrent servers in your area (EU, AU or US) at diffrent ranges from your location.
(for example if you live in the UK and you connect to the EU servers, do a speed test to servers in spain and germany and not just to servers in the UK.
if the results are good than congrats you are good to go, and just need to wait for the devs to increase server stability.
if the results are not so great you might want to switch ISP or see if your ISP offers a better connection.
3/23/2020 still not fixed. just lost over 40,000 credits doing a trade run because the server crashed and took all of my cargo, my ship, and credits with it.
It’s getting frustrating to try to play the game. 9/10 days I log out because of an error (30k or others).
This error is making the game toatlly un-playable. Yes it’s alpha and I expect a lot of bugs but this is a deal breaker and makes it not worth the money to participate in a game trail. It’s getting to the point where it’s impossible to do anyhting.
Same here. 3 or 4 times in one day.
Same problem here, hours of hard job trashed by server disconnection… You guys should prioritize server stability above all. The core feature of this game is persistence and server stability. Almost 10 years are gone and we are tired of waiting for this basic task done… We can live with the rest of the bugs, but this one is a deal breaker.
Then, why dont you enumerate the server so we can connect to the same server that we were playing. so, when this error comes, and you get disconnected, and you know in with server you were playing you can connect to same server and continue playing normally.
right now i have lost a prospector with 80% cargo of agricium and its really frustrating been 1 hours or so looking for rocks and it disconnect for no reason and you lose your cargo, because there is no other way to go back to the ship and rescue it, nor there isnt a tracking system.
Well, all player’s understand, that we’re playing an alpha which is supposed to have crashes. But the most problematic thing is, that after a crash you loose your freight / auec and often you can’t claim your ship again. This is most frustrating!!! There has been releases (3.82 for example) where you was able with the bracket button to get successful access again to the running task, after a 30k stopped the game. That leads to the certainty, that you should be able to program something, that is saving the actual status ( ship, auec, cargo load, inventory) just seconds, before the crash appears. With this information you should be able to put the player in a status, where he/she don’t loose so much / nothing. If you could manage to program this, most (if not all 🙂 players would be most happy, even if the game would crash from time to time…
Yeah, all players understand that we’re playing an alpha. But frankly, this is a critical (if not the most important) bug in the game, which has been identified and you’ve had the chance to fix for a long time now. $300MM in funds later and we’re still crashing with a “this is normal since we’re in alpha” as an excuse. Why don’t you take some of those profits and buy servers that an actually support the user load instead of giving us the same lame excuse going on how many years now?
bracket button only appears when the game chrashes only. no bracket for 30k disconnection.
Is it me or is this error happening more frequent I can’t even complete a trade run without crashing and loosing all my hard earned money smh.
I’m tired of spending hours mining ores only to have this 30k error. i have lost around 400k in credits because of this disconnects.
Please fix this asap.
These 30k’s are getting old CIG, if you dont have a tracking algorithm that can try and track the next 30k then why dont you give players with the most to loose an offline version that would sync when you went back online, then at least in the short term 30k’s would be a thing of the past, you guys have a free fly event approaching if you want to win the hearts, minds and pockets of new potentials then you really need to do something about them. I really want to play but these are too much.
Hi Devs! This is +1 complain about 30k issue.
If you can’t fix it absolutely , could you please AT LEAST MAKE POSSIBLE THE SHIPS RECOVERY / cargo recovery after a 30 000 error / GAME CRASH – ?
30k kills the trading gameplay completely ! Come on! ) it is not a joke any more. It spoils everything in ingame trades…
I have no other thoughts than to stop playing Star Citizen. After lost of 1,000,000 UEC totally. It becomes pointless to play and collect UEC for buying of something in game. I am sure that many people will come back to the game after this issue will be gone.
Thank you for understanding.
https://robertsspaceindustries.com/spectrum/community/SC/forum/50259/thread/more-and-more-complains-about-disconnection-code-3
https://robertsspaceindustries.com/community/issue-council/star-citizen-alpha-3?search=30K
Devs, wish all the respect :
In case you can not fix the 30k crash, could you please:
1. Try to solve it and show this. I reccomend to point this issue every time at every diary as the most priorityzed. You create a lot of information about the game development but you say nothing about 30k issue. We want to see that this problem at your’s has the same high priority. Instead we see that nothing changes from 3.8.2
2. We – backers, testers and players would really appreciate if you develop some kind of temporary solution like game recovery button/ bracket button. We can live with crashes, but we want to save our game progress after crash.
3. Could you please add to the game some kind of ensurance mechanics that will protect trading players from the 30k crash – !?
(!) Not from logging out, but especially from 30k crash.
I see it like I save my cargo by pushing/ buying some ingame ensurance for my cargo.
With all respect in the world, please! Do somethign with 30k. We all cheer for the project and wish it only development and not collapse.
if our cargo could be saved somehow it wouldnt be that big of a deal,but the only way to make any real money is to trade. so a lot of people are not playing because of lost cargo.
i get this issues every 10 min now
I cant play at all
I lost all my credits
I’m out from this game
I am really getting frustrated with the situation on those 30k disconnects. I lost so much money last 3 days and it’s getting harder and harder to motivate me playing the game as I wanted to play – Trading! Why your not fixing this issue or making it having less impact on players? Always loosing all Cargo is real pain!!
Game crashed again (not 30k this time just back to desktop with a report option).
Bought cargo. Whilst boarding the ship. Lost cargo and ship and money. Then had to claim back the ship and pay for the privilege.
Also when game started I was invisible and had to do a reset.
This game is getting harder to play by the day 500k lost in 2 days.
I want to be honest: I’ve joined te game now 2 weeks ago and have never stopped gaming by my own. Every stop of the game was caused by this error… I was willing to buy other ships (for mining etc.) but not in this buggy condition. If there is no fix available for this issue I will not recommend this game anymore to friends and maybe also look for another “universe”!
Indeed the k30 error is a huge problem for all clients playing this game, in 2 days i lost almost 2M of credits for this error, even changing region from EUROPE to US nothing changes . It damages trading and mining immensely. I really love this game , i already invested on it and i really hope to see this error on a roadmap at least to show to the community that work is undergoing to fix this for god. We all understand that this is a Alpha and we all have that on mind, but I believe the player rettention will be much higher, bringing more pledges to support the development of this and more projects. Thanks for your time and understanding.
Hello Devs.
I just had another 30k error wiping out a 3rd of my funds.
And also my inventory items on the character.
Please can we have some sort of information on what is being done to find this error as it has become far worse in the recent released versions.
A poster earlier mentioned a form of trade insurance. Can this be looked at.
In my last crash I was at the terminal and when I went to leave the “F key” had stopped working.
That was my only warning of something about to happen. Days of playing wasted. And it makes me wonder if the BMM i just purchased was a massive mistake.
It should come as no surprised that the 30K bug with all its attendant misery with respect to lost and unclaimable ships, lost cargo, UEC, etc. is making 3.9 unplayable even in its alpha state. This needs to be a much higher priority.
Even understanding that this is an alpha, the stability issue here is terrible for this release. I left SC in August of 2019 figuring that six or 8 months would bring much needed stability (and new features). And while it has brought new features, the stability issue seems to have worsened. Then, when I hear that they’re working on ANOTHER flight model…well, I think the priorities are in the wrong area.
30K error its a server crash, thats why players lost the progress… I mean write few line and call a function to save disconnected player stuff in the data base its basic task, and its work if you log off or game crash. The problem with a server crash its the server box that stop responding and didn’t gather player information…
I know why the server crash, but we are confronted against obstinate dev, the main problem its the massive amount of object its just too much…
There is just one way to fix most of the issue (client/server) : WIPE ALL THE BIG TOWN, and build new one without abusing with the number of object.
They just rely on the object container technology, they think the server can handle billion of item without issue… thats really stupid. This technology help but the basic rule in game development can’t be cheated.
They must rework the building part into bigger asset, for exemple make 1 entity for 1 room.
As exemple in Lorville there some place where 65k object are loaded by the client, and its just for a small part of the town, so if 10 player travels to this place at the same time the server will become very unstable.
They have no excuse cause its written in the engine doc,
Limitations
A 16 bit index only allows up to approximately 65 thousand living objects but that should be enough for any non massive multiplayer game. In a massive multiplayer game, the described method should not be used by the server. However it can be used between specific clients and the server.
A 16 bit salt value only allows to reuse the same index up to approximately 65 thousand times. If that happens, the index cannot be used any more but all other indices are still available. Again this should not be a problem for a non massive multiplayer game, when used with some care (don’t create and destroy objects too rapidly, e.g. bullets). Massive multiplayer games, or in general games that support very long game sessions (many days), can run into this limit.
It would be easy to extend the bitcount to some higher number but so far there was no need for that.
Again 30k error, continue! I accumulate credits by making short trips, then I load the ship with resources, I go to sell them, and boom, 30K error, bye Ship, bye credits, and I must also wait for the ship to send me back!
Ok the alpha, ok that happens in many games, but not so often, and the losses in other games are not so “harmful” with hours and hours of play to try to build something, I just started, and I’m still to have 4K credits! I can not do anything! As soon as I get 20K of credits, I go on a trip, and bye, mistake, and lose everything. it’s frustrating
we are telling you about the 30k code as game tester and it is not being fixed. if it isnt being fixed now, what is expected in the future? i dont want to be playing this game when it is release and still having a 30k code due to server host. its not right. it needs to be fixed now. so discouraging
keine weiteren spenden, bevor das 30.000 Fehler behoben wurde.
das ist kein alpha grund mehr nach so einer langen entwicklungs zeit. so geht ihr pleite und keiner wird euch mehr unterstützen die foren sind voll mit diesen beschwerden aber für euch hat das keine priorität gefühlt. wie soll es so weiter gehen ohne aktive arbeit an den 30.000 fehlern. ist das euer ernst ?
People, take a breath and smell the flowers…
This game is in Alpha development. Yes the 30K errors are most annoying and I too have lost a lot of deliveries and prospective wealth. But lets enjoy what we have so far and hope the errors are resolved and this project can progress to the next phase quickly.
And if you don’t like it, you could always play Astroneer…. hahaha. No, just kidding..
I got this 30k error 3 times in like 2 hours… unplayable…..shame…
30K’s are getting worst.
I’m being kicked every 10min now. I lost all my aUEC i the first day of Joining 3.10 PTU.
The worst thing is, that you loose your goods, ships and sanity. So please explain to me how anything is more important than stability?
New ships, weapons and consumables? Yet 1 crash can make you loose it all.
So get the server issues sorted before loading it with more flair. If you know what causes the errors, then you can account for it when adding new content.
hello i am a new player ( 2 weeks) i love this game but the 30k error is really off putting i save up my credits then try to do a trade run then boom i lose my credits :/. im willing to play this 8 -12 hrs a day but not when i can lose my
4 -6 hrsprogress from a server crash… and one other thing. why would you give out the freelancer as compensation for the 30k error when its a trade/cargo ship? why not give out a fighter instead??
Bran new testee, just bought in a week ago. Already tired of the 30k killer.
All I am going to say is I love this game and want to play it so much, but ever since 3.10 i have gotten a 30K about every hour and I am quickly loosing the flaming interest and desire to play i had. So in short, please fix the 30K problem devs.
I know enough about server issues to know when all 50 people in a server gets booted it’s not the clients fault. Me and friends have been getting booted every 5min cant Stay on the game long enough to mine a single rock. I hope that all the 30k errors get sent to you so can looks at the issue closer. Definitely not our connection either we are all located geographically separate and we all have good internet.
it only ever happens when i have a full cargo hold lol
3.11.1 live
30k still not fixed
ppl are still losing game progress due to servers state
In addition, ways to reproduce 30k on demand were found, proving further that it’s not the player’s connection fault, but rather the server’s/game’s bug.
This game is an MMO, meaning the servers and netcode is literally everything. Why is the game being developed, more overpriced ships and buggy features are being added, while the backbone of it all is broken and effectively makes this game unplayable?
“it’s an alpha” is not a valid excuse when the access to the game is public, expensive and numerous. We can live with bugs. We can’t without working servers
I want to play and buy more ships, both with money and credits, but I can’t justify investing either when the game is consistently broken to the point where I can’t even play it, regardless how much I’ve invested in the rig i play it on. I can’t even do the first package drops without disconnecting and losing all progress. But at least I can walk around the space station for about 13-20 minutes before it inevitably happens, and those are indeed a pretty handful of minutes, especially if I venture outside to look at my ship.
3.12 live
30k still happens i’ve just lost 240k on a trade run. If you don’t start fixing these issues you won’t have any players anymore what’s the point really.